Refunds and returns
Last updated 12 October 2026.
Fresh food, handled with care
Our products are perishable and kept in an unbroken cold chain. For food safety, we cannot take back product that has been accepted and left our cold chain, unless it was faulty when delivered.
If a delivery is wrong
If a delivery is short, damaged or not what you ordered, tell us when you receive it, by phone, WhatsApp or email to info@breedwellpork.com. Include your payment reference and photos. Time limit for reporting a problem: to be determined. Once we confirm the problem, we replace the affected items or refund you for them.
Cancelling an order
You can cancel an order before it is dispatched by contacting us. If you have already paid, we refund you in full. Orders that have been dispatched cannot be cancelled.
How refunds are paid
Refunds go back the way you paid: to your bank account for bank transfers, to your MoMo number for MTN MoMo payments, and to your card through our payment provider for card payments. Refund processing time: to be determined.